Welcome to our Flexy community

To ensure you have a safe and satisfying experience during your temporary or contract assignment with Flexy, we've prepared some useful information for you. If you have any questions about your assignment, please contact a member of our Flexy team.

Key contact information

Our Contractor Management Team will help ensure your Flexy experience is smooth and rewarding.

Contact us on: 
[email protected]
1800 314 783

We’re here to help with any questions you have about your job with us, including things like:

  • Payroll
  • Time sheets
  • Payslips
  • Time off
  • Grievances
  • Contract details
  • Contract extensions and changes
  • Issues logging in to in your Flexy app or Flare accounts
Pay days
Pay day is every Thursday 

The pay-run will be processed every Thursday for work undertaken between Monday - Sunday the week prior. For example, if your contract starts on Monday this week, you will be paid on Thursday next week for any work undertaken between Monday - Sunday this week. If your contract starts on Thursday this week, you will be paid on Thursday next week for any work undertaken between when your contract starts on Thursday - Sunday this week.

Timesheet deadline

All timesheets are to be submitted by 11:59pm Sunday (AEST) and approved by your manager by 4pm Tuesday (AEST). If the timesheet has missed the cut off time, the payment will be processed in the following week.

How to submit your timesheet

Step 1 Open the Flexy app on your mobile device.

Step 2 Tap the 3-line menu icon in the top right corner and select ‘My jobs’.

Step 3 Select the job you want to create a timesheet for to open the 'Job details'.

Step 4 In 'Job details' tap the 'Options' menu in the top right corner.

Step 5 Tap 'Add timesheet'. 

Step 6 Enter the date and time of your shift, including any breaks taken, then tap the orange ‘Add timesheet’ button to submit your timesheet.

If you have difficulties submitting your timesheet, more detailed instructions are available here or please email [email protected]

How to view or edit your timesheet

Step 1 Open the Flexy app on your mobile device.

Step 2 Tap the 3-line menu icon in the top right corner and select ‘My jobs’.

Step 3 Select the job you want to view or edit the timesheet for to open the 'Job details'.

Step 4 In 'Job details' scroll down then tap 'My timesheets'. You can also view any upcoming shifts and additional information for this job in 'Job details'.

Step 5 Tap 'Edit timesheet' to make changes to your timesheet. Once your changes are complete tap 'Submit' to confirm the changes.

If you have difficulties viewing or editing your timesheet, more detailed instructions are available here or please email [email protected]

Payslips

Your payslips will be emailed to you after the payment to you has been made. Your payslip will be emailed from [email protected].

If you have queries about your payslip, please email [email protected]

How to update your details

You can make changes to your profile in Flare to update your details, including but not limited to:

  • Residential and postal addresses
  • Changes in the Bank details
  • Contact details - email, mobile
  • Emergency contact changes
  • Tax and Super details

If you are unable to or unsure how to update your details in Flare, please email [email protected].

Requesting leave

Temporary or contract assignments with us do not include annual leave entitlements, as outlined in the contractual agreement. If you need to take unpaid leave, the following steps need to be taken.

Step 1 Inform your line manager and get their approval to take unpaid leave.

Step 2 Email [email protected] to let us know you're taking unpaid leave.

Contract amendments

Please email [email protected] if your line manager informs you your contract will be extended or other changes are due to take place but you haven’t received an updated contract from us. We will follow up with your manager and send you a contract amendment.

Step 1 Contract amendment: Your line manager will submit a request to amend your contract.

Step 2 Once the amendment request is approved: Our Contractor Management team will send you a one-page contract amendment document via Flare for you to review and electronically sign.

Access the Employee Assistance Program

Call 1300 663 155 to access the EAP Service

An EAP is a free counselling program providing confidential, short-term counselling and advice for you provided by an independent company called Actevate. Counselling is an information discussion focused on your needs. When contacting Actevate, please quote the company token ACT-CMSRA.

What about confidentiality? At all times your confidentiality is guaranteed. All personal information remains with the EAP Service Provider and will not be released without your written consent.

How often can I use the service? EAP is short-term counselling. If after the sessions you think you would benefit from additional counselling, your Actevate counsellor can provide guidance on finding a long-term arrangement.

What might I use an EAP for? The EAP can be utilised for any personal or work-related issues impacting your well-being and productivity. Some examples may include:

  • Dealing with change
  • Grief and loss
  • Stress Management
  • Drug and alcohol addictions
  • Career counselling
  • Financial and legal concerns
  • Anxiety or depression
  • Family or relationship concerns
  • Mental health Issues
  • Conflict management
  • Work-life balance
What to do in case of injury

Step 1 Let us know
Please let us know by emailing to [email protected] if you have an injury at work. We must notify the insurer ASAP.

Step 2 See your doctor
See your doctor and get a "certificate of capacity" for us to send to Workers Compensation. This enables us to process your claim.

Step 3 Recover at work
We will have a discussion with you to find out if you can stay at your work or if alternative duties can be discussed.

What to do if I am sick

Step 1 Inform your manager
Call and inform your manager as soon as you become aware you are unable to perform your role.

Step 2 Inform Flexy
Inform us via [email protected] so we can liaise with your manager about the support you require and ensure your time sheet is submitted correctly.

Step 3 See your doctor
See your doctor and get a medical certificate to provide to your manager.

Step 4 Submit your timesheet
Submit your timesheet according to your hours and days worked in that particular week by logging into the Flexy App.

Employee benefits

Flexy uses an HR platform called Flare, which includes a range of benefits available to all Flexy employees.

The benefits span many different industries, including health, beauty & fitness, events & entertainment, department stores, shopping & fashion, sport & leisure to travel.

A full range of these benefits is listed in the ‘My Benefits’ section in the Flare website, which will be available to you once you have completed your onboarding.